1. Introduction

Camuwi Company Limited ("CAMUWI", "we", "our", or "us") is committed to protecting the privacy and personal data of our customers, business partners, employees, suppliers, website visitors, and all stakeholders.

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit our website, engage with our services, communicate with us, or otherwise interact with our business.

CAMUWI processes personal data in accordance with applicable laws of the United Republic of Tanzania, including the Personal Data Protection Act, 2022, and relevant guidance issued by the Personal Data Protection Commission (PDPC).

2. Scope of this Policy

This Privacy Policy applies to:

• Visitors to our website
• Customers and potential customers
• Suppliers and service providers
• Job applicants and employees
• Business partners and contractors
• Individuals who contact CAMUWI through any communication channel

3. Personal Data We Collect

Depending on the nature of your interaction with CAMUWI, we may collect:

4. How We Collect Personal Data

We may collect personal data through:

• Website contact forms
• Employment applications
• Customer registration forms
• Service agreements and contracts
• Email correspondence
• Telephone conversations
• Business meetings and events
• Social media interactions
• Website cookies and analytics tools

5. Purposes for Processing Personal Data

CAMUWI processes personal data for legitimate business purposes, including:

• Providing products and services
• Managing customer relationships
• Responding to enquiries and requests
• Processing contracts and transactions
• Recruitment and human resource management
• Conducting business operations
• Improving website functionality and user experience
• Managing supplier and partner relationships
• Ensuring security and fraud prevention
• Complying with legal and regulatory obligations

Personal data is processed only for specified, legitimate, and lawful purposes.

6. Lawful Basis for Processing

CAMUWI processes personal data where:

• The individual has provided consent;
• Processing is necessary for the performance of a contract;
• Processing is required by law;
• Processing is necessary to protect legitimate business interests;
• Processing is authorized by applicable regulations or legal obligations.

7. Data Sharing and Disclosure

CAMUWI may share personal data with:

Information will only be disclosed where:

• Consent has been provided;
• Disclosure is required by law;
• Disclosure is necessary for contractual obligations;
• Disclosure supports legitimate business operations.

All third parties receiving personal data are expected to maintain appropriate confidentiality and security safeguards.

8. International Data Transfers

Where personal data is transferred outside Tanzania, CAMUWI will take reasonable measures to ensure such transfers comply with applicable legal requirements and provide an adequate level of protection for the personal data involved. The Act places restrictions on cross-border transfers of personal data.

9. Data Security

CAMUWI implements appropriate technical, organizational, and administrative measures to protect personal data against:

• Unauthorized access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

Security measures may include access controls, password protection, employee confidentiality obligations, secure storage systems, and regular monitoring of information security practices.

10. Data Retention

CAMUWI retains personal data only for as long as necessary to:

• Fulfil contractual obligations;
• Meet legal or regulatory requirements;
• Resolve disputes;
• Maintain business records;
• Protect legitimate business interests.

Once retention is no longer necessary, personal data will be securely deleted, destroyed, or anonymized.

11. Your Rights

Subject to applicable laws, individuals may have the right to:

• Request access to their personal data;
• Request correction of inaccurate information;
• Request updating incomplete information;
• Object to certain processing activities;
• Request deletion where legally permissible;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with the Personal Data Protection Commission (PDPC).

12. Cookies and Website Technologies

CAMUWI may use cookies and similar technologies to:

• Enhance website performance;
• Improve user experience;
• Analyze website traffic;
• Maintain website security.

Users may manage cookie preferences through their browser settings.

13. Third-Party Websites

Our website may contain links to third-party websites. CAMUWI is not responsible for the privacy practices, policies, or content of external websites. Users are encouraged to review the privacy policies of any third-party sites they visit.

14. Children's Privacy

CAMUWI does not knowingly collect personal information from children except where permitted by law and with appropriate consent or authorization.

15. Changes to this Privacy Policy

CAMUWI reserves the right to update this Privacy Policy from time to time to reflect legal, regulatory, technological, or operational changes.

Any updates will be published on this website together with the revised effective date.

16. Contact Us

For questions regarding this Privacy Policy or the processing of personal data, please contact:

1. Purpose

CAMUWI Company Limited is committed to protecting personal data and ensuring that personal information is collected, used, stored, disclosed and shared lawfully, fairly, transparently and securely.

2. Information We Collect

We may collect names, contact details, identification information, employment information, business information, website usage data, and any information voluntarily submitted through contact forms, applications or transactions.

3. Legal Basis and Principles

Personal data is:

• processed lawfully, fairly and transparently;
• collected for specified and legitimate purposes;
• limited to what is necessary;
• kept accurate and up to date;
• retained only as long as necessary;
• protected by appropriate safeguards; and
• handled with respect to data subject rights.

4. How We Use Information

We use information to:

• provide services;
• manage customer relationships;
• respond to enquiries;
• support recruitment;
• process contracts;
• comply with legal obligations;
• improve website performance; and
• maintain security.

5. Data Sharing

CAMUWI may share personal data with authorized employees, affiliates, professional advisers, service providers, regulators, government authorities, financial institutions and other parties where required by law, contractual necessity, consent, or legitimate business purposes.

All third parties receiving personal data are expected to maintain appropriate security and confidentiality measures.

6. International Transfers

Where personal data is transferred outside Tanzania, CAMUWI will take reasonable steps to ensure such transfers comply with applicable legal requirements and safeguards under Tanzanian law.

7. Data Subject Rights

Individuals may:

• request access to their personal data;
• request correction of inaccurate information;
• object to certain processing activities where permitted by law;
• request deletion where applicable; and
• lodge complaints with the Personal Data Protection Commission.

8. Data Retention

Personal data will be retained only for as long as necessary to fulfil business, contractual, regulatory, tax, employment or legal requirements.

9. Security Measures

CAMUWI implements administrative, technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, loss or destruction.

10. Cookies and Website Analytics

Our website may use cookies and analytics technologies to enhance user experience, understand website usage and improve services. Users may manage cookie preferences through their browser settings.

11. Contact Information

For privacy or data protection enquiries, contact CAMUWI Company Limited through the contact details published on our website. Where required by law, enquiries may also be directed to the appointed Data Protection Officer.

12. Policy Updates

This notice may be updated periodically to reflect legal, operational or regulatory changes. Updated versions will be published on the company website.

1. Introduction

Welcome to the website of CAMUWI Company Limited ("CAMUWI", "Company", "we", "our", or "us").

These Terms and Conditions govern access to and use of our website, products, services, communications, and any related digital platforms operated by CAMUWI Company Limited.

By accessing or using our website, you agree to comply with these Terms and Conditions.

2. Acceptance of Terms

By accessing, browsing, registering, purchasing services, submitting information, or otherwise interacting with our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

If you do not agree with these Terms, you should discontinue use of the website immediately.

3. Definitions

For purposes of these Terms:

“Company”

means CAMUWI Company Limited.

“Website”

means all websites, portals, applications, and digital platforms operated by CAMUWI.

“User”

means any visitor, customer, supplier, applicant, contractor, or person accessing the website.

“Services”

means any products, consulting services, agribusiness solutions, manufacturing solutions, business support services, training services, and other offerings provided by CAMUWI.

4. Use of Website

Users agree to use the website lawfully and responsibly.

Users shall not:

• Violate applicable laws or regulations;
• Attempt unauthorized access to systems;
• Distribute malicious software;
• Interfere with website operations;
• Use the website for fraudulent purposes;
• Copy or misuse proprietary information without authorization.

CAMUWI reserves the right to suspend access where misuse is suspected.

5. Products and Services

Information provided on this website is intended for general information purposes.

CAMUWI may modify, suspend, discontinue, or update any service or product without prior notice.

Availability of services may depend on operational, regulatory, contractual, or geographic considerations.

6. User Responsibilities

Users are responsible for:

• Providing accurate information;
• Maintaining confidentiality of account credentials;
• Ensuring compliance with applicable laws;
• Using services responsibly and ethically.

Users shall be liable for activities conducted under their accounts.

6.1 Service Cancellation

Customers may request cancellation of a service by providing written notice to CAMUWI Company Limited through the designated contact channels.

Cancellation requests shall become effective upon written acknowledgment by CAMUWI.

CAMUWI reserves the right to approve, reject, or modify cancellation requests depending on:

• The nature of the service;
• Contractual obligations already undertaken;
• Work completed before the cancellation request;
• Third-party commitments or costs already incurred.

6.2 Customer-Initiated Cancellation

When a customer cancels a service before work commences, CAMUWI may issue a refund subject to any administrative, banking, or processing costs incurred.

Where work has already commenced, CAMUWI reserves the right to deduct fees corresponding to:

• Work completed;
• Professional time spent;
• Materials purchased;
• Third-party costs incurred;
• Any other reasonable expenses directly related to the service.

6.3 Company-Initiated Cancellation

CAMUWI may cancel, suspend, or terminate services where:

• Required information is not provided by the customer;
• The customer violates applicable laws or contractual obligations;
• Fraudulent, misleading, or unlawful activities are suspected;
• Circumstances beyond CAMUWI's reasonable control prevent service delivery.

Where payment has been received for services not yet delivered, CAMUWI may, at its discretion, provide a full or partial refund after deducting costs already incurred.

6.4 Non-Refundable Items

Unless otherwise required by law or expressly agreed in writing, the following are generally non-refundable:

• Consultancy fees for completed work;
• Customized reports and deliverables;
• Training materials already provided;
• Digital products downloaded or accessed;
• Administrative and registration fees;
• Services that have been fully rendered.

6.5 Refund Processing

Approved refunds shall be processed using the original payment method whenever reasonably possible.

Refund processing times may vary depending on:

• Banking institutions;
• Mobile payment providers;
• Regulatory requirements;
• Internal verification procedures.

CAMUWI shall not be responsible for delays caused by third-party payment providers.

6.6 Disputed Charges

Customers who believe they have been incorrectly charged should notify CAMUWI in writing within thirty (30) days of the transaction date.

CAMUWI will review the matter and provide a written response within a reasonable period.

6.7 Exceptions

Specific service agreements, project contracts, procurement contracts, training agreements, or customized commercial arrangements may contain cancellation and refund terms that supersede this policy.

In such cases, the terms contained in the relevant agreement shall prevail.

Cancellations, returns and refunds for Me Products purchased through this website are governed by our Refund & Returns Policy.

7. Intellectual Property Rights

All website content, including:

remains the exclusive property of CAMUWI Company Limited unless otherwise stated.

No content may be copied, reproduced, modified, distributed, or commercially exploited without written permission.

8. Privacy and Data Protection

CAMUWI respects and protects personal information.

Collection and processing of personal information are governed by our Privacy Policy and applicable laws of Tanzania.

Users should review the Privacy Policy published on the website for detailed information regarding personal data processing.

9. Third-Party Websites

The website may contain links to third-party websites.

CAMUWI does not control or endorse third-party content and accepts no responsibility for the practices, services, or content of external websites.

Users access such websites at their own risk.

10. Disclaimer of Warranties

The website and services are provided on an "as available" and "as is" basis.

CAMUWI makes no guarantee that:

• The website will be uninterrupted;
• The website will be error-free;
• Information will always be complete or current;
• Technical defects will never occur.

To the fullest extent permitted by law, all implied warranties are excluded.

11. Limitation of Liability

CAMUWI shall not be liable for:

• Indirect losses;
• Consequential damages;
• Business interruption losses;
• Data loss;
• Loss of profits;
• Website downtime;
• Cybersecurity incidents beyond reasonable control.

Liability shall be limited to the maximum extent permitted by applicable law.

12. Indemnification

Users agree to indemnify and hold harmless CAMUWI Company Limited, its directors, employees, consultants, and agents from claims, liabilities, losses, damages, costs, or expenses arising from:

• Violation of these Terms;
• Misuse of the website;
• Breach of applicable laws.

13. Suspension or Termination

CAMUWI reserves the right to suspend or terminate access to the website or services where:

• Terms are violated;
• Fraudulent activity is suspected;
• Security risks arise;
• Legal obligations require action.

Termination may occur without prior notice where necessary.

14. Force Majeure

CAMUWI shall not be liable for failure or delays arising from circumstances beyond reasonable control, including:

• Natural disasters;
• Power failures;
• Internet disruptions;
• Government actions;
• Labor disputes;
• Pandemics;
• Civil disturbances.

15. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of the United Republic of Tanzania.

Any disputes arising from these Terms shall be subject to the jurisdiction of competent courts in Tanzania.

16. Amendments to these Terms

CAMUWI reserves the right to revise these Terms and Conditions at any time.

Updated versions will be published on the website together with the effective date.

Continued use of the website after updates constitutes acceptance of the revised Terms.

17. Contact Information

For legal or compliance inquiries:

1. Introduction and Scope

This Refund & Returns Policy explains how CAMUWI Company Limited ("CAMUWI", "we", "our", or "us") handles cancellations, returns, replacements and refunds for Me Products purchased through this website, by phone, or through our order form.

It applies to products sold under the Me Products range, including Me Food, Me Spice, Me Virgin Coconut Oil, Me Sea Moss and Me essential oils. Services are covered by the Cancellation and Refund section of our Terms & Conditions.

2. Order Cancellation

You may cancel an order free of charge at any time before it is dispatched. Contact us as soon as possible with your name and phone number used on the order.

• If you have already paid, we will refund the full amount, including any delivery fee.
• Once an order has been dispatched it can no longer be cancelled, but it may be returned under this policy.

CAMUWI may cancel an order where a product is out of stock, the price shown was clearly incorrect, payment cannot be confirmed, or delivery to the location provided is not possible. In these cases any payment received will be refunded in full.

3. Checking Your Order on Delivery

Please check your order when it is delivered, in the presence of the delivery person where possible.

• Confirm that the products, sizes and quantities match your order.
• Check that seals, lids and packaging are intact, and that 25 kg bags are not torn or wet.
• Check the expiry or best-before date printed on each product.

Report any damaged, missing, incorrect or expired items within 48 hours of delivery, with clear photos of the product, packaging and label.

4. Eligible Returns

You may return a product for a replacement or refund where:

• You received the wrong product, size or quantity;
• The product was damaged, leaking or tampered with on arrival;
• The product is spoiled, contaminated or not fit for use when received;
• The product was delivered past its expiry or best-before date.

Unopened products in their original sealed packaging may also be returned for a change of mind within 7 days of delivery, provided they have been stored correctly and remain in resaleable condition.

5. Non-Returnable Items

For hygiene, food safety and health reasons, the following cannot be returned unless they were faulty, incorrect or damaged when received:

• Food products, spices, flours and rice once the packaging has been opened;
• Virgin coconut oil, sea moss and essential oils once the seal has been broken;
• Products damaged through misuse, incorrect storage or failure to follow the label directions;
• Products bought in bulk or to a special order, unless agreed in writing at the time of purchase;
• Products returned more than 7 days after delivery.

6. How to Request a Return

To request a return, replacement or refund, contact us by email or phone and include:

• The name and phone number used on the order;
• The product name, size and quantity concerned;
• The reason for the request;
• Photos of the product, packaging and label, where relevant.

We will reply within 2 working days with a return authorisation and instructions. Please do not send products back before receiving this authorisation.

7. Inspection and Approval

Returned products are inspected within 3 working days of reaching us. We will tell you whether the return has been approved and whether a replacement or a refund will be provided.

If a return does not meet this policy, we will explain why and, where possible, arrange for the product to be sent back to you.

8. Refunds

Approved refunds are made using the original payment method wherever possible:

• Bank transfer payments are refunded to the paying bank account;
• Mobile money payments are refunded to the paying mobile money number;
• Card payments, once available, are refunded to the same card.

We aim to process refunds within 7 working days of approval. Banks and mobile money providers may take additional time to show the funds, and CAMUWI is not responsible for delays caused by third-party payment providers.

9. Delivery and Return Costs

Where a return is due to our error, such as a wrong, damaged, faulty or expired product, CAMUWI will cover the cost of collection or return delivery and will refund any original delivery fee.

For change-of-mind returns of unopened products, the customer is responsible for return delivery costs, and the original delivery fee is not refundable.

10. Replacements and Exchanges

Where stock is available, you may choose a replacement of the same product instead of a refund. If the same product is unavailable, we will offer an alternative product of equal value or a full refund.

Exchanges for a different product are possible for unopened products within 7 days of delivery. Any price difference will be charged or refunded accordingly.

11. Your Legal Rights

Nothing in this policy limits any rights you have under the laws of the United Republic of Tanzania, including consumer protection provisions under the Fair Competition Act, 2003.

If you believe you have been incorrectly charged, please notify us in writing within thirty (30) days of the transaction date, as set out in our Terms & Conditions.

12. Contact Us

For any cancellation, return or refund request, please contact:

• Email: info@camuwi.co.tz
• Phone: +255 756 589 341
• Address: Kilwa Road, Kipala, Mkuranga, Pwani. P.O. Box 12036, Dar es Salaam, Tanzania.

CAMUWI may update this policy from time to time. The version published on this website, with its effective date, applies to orders placed from that date.